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RETURN POLICY
Returns and shortage claims must be made within 30 days of receipt of delivery. We will accept authorized returns within 30 calendar days of the delivery date. Returns will not be accepted on any items that have been used, modified, installed, painted or damaged.
Acceptable Packaging Standard.
Please note we request that all return requests be processed via our website return application.
All authorized returns must be in their complete, original and undamaged packaging. Please refer to our “Parts Packaging Quality Standards Form” for information relative to acceptable and unacceptable packaging requirements. If your shipment has arrived with a damaged or incorrect item, please repackage the item(s) in its original shipping container and we will arrange for its return.
All authorized returns must be in their original condition, include all components, and cannot be disassembled, mounted, painted or damaged due to attempted or incorrect installation. Returns missing components will not be credited. We are not responsible for installation errors, labor expenses, towing expenses, additional repair expenses or rental car expenses caused by the use of wrong or defective parts during installation.
Certain Parts are not returnable: Service or repair manuals, custom made products, special order products, obsolete/discontinued parts, CD ROMS, and auto body parts. Electrical parts and components are not returnable if plugged in or unsealed for any reason.
RETURN PROCEDURE:
In order to obtain a Return Authorization (RA) number, please complete the Return Authorization Request Form. Include your order number, full name, email address, telephone number, the part number you wish to return and a detailed explanation. Should you not have your order number, please indicate the date the order was purchased and the full name of the purchaser.
All returned items must be packaged properly. Please be sure to check if there are any special packaging instructions to ensure that no damage will occur during shipping. We will not be responsible for damaged returns resulting from improper packaging.
Return Authorization numbers together with the return shipping instructions will be sent via email in 2-3 business days after receipt of the fully completed return form. No returns will be accepted without a return authorization confirmation number.
RESTOCKING FEE:
A 20% restocking fee is charged on all returns that are not a direct result of our error.
RETURN FREIGHT CHARGES:
Return freight charges are not reimbursable unless the return is a direct result of our error.
CORE RETURNS:
Some of the parts offered on our site have a “Core Charge” applied to them. This is a refundable charge the manufacturer applies to ensure the replaced part is returned to us. Please note customers are responsible for all shipping charges related to core returns. All core returns must include a copy of your original customer invoice for return identification, be clean, drained of all fluids, assembled, complete with no missing parts, undamaged and in the original packaging used for the new replacement part. Upon receiving the core back at our facility, we shall process your core return credit within 30 days. Core charges are most often associated with starters, generators, catalytic converters, ECM/BCM modules, alloy wheels, engines, transmissions, transfer cases and some diesel fuel parts such as injectors. If you should have a question or need assistance with your core return, please send us an email at salesoempartsgarage.com and we will respond to your request within 72 hours.
Thank you for all your efforts and considerations in reference to our core return policy.
REFUNDS:
Refunds for returns or cores normally are processed and the credit is applied within 30 days from the date we receive your return at our warehouse. Once we receive the core or part, we forward it to the manufacturer for inspection and approval. Once the return has been approved and processed, the refund will be credited to the appropriate account or credit card used to purchase the merchandise. You will then receive a “Credit Approval” email the day your account is credited. Please be aware that your bank may take 4-7 business days to post the credit to your account or credit card. Should you not receive a credit after 30 days, please email us and we shall respond to you immediately.
We wish to thank you for your past patronage and we look forward to servicing your new auto parts needs in the future. |
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